Free delivery for orders over $179

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Frequently Asked Questions

Ordering Online

Browse our online store, add your selected items to the cart, and proceed to checkout. Follow the prompts to complete payment and confirm your order.

Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.

Yes, we accept phone orders during business hours. Our team will assist you with product selection and arrangements.

Orders can be modified before preparation begins. Please contact us as soon as possible to request changes.

Some delivery areas may require a minimum order amount. Please check our delivery information page for details.

Payment

Online payments are made securely during checkout. In-store purchases can be paid at the counter.

We accept major credit cards, debit cards, EFTPOS, and cash for in-store purchases.

Yes. All online transactions are processed through a secure payment gateway to protect your information.

Refunds are assessed on a case-by-case basis, especially for quality concerns. Please contact us promptly if there is an issue.

Yes, a tax invoice is provided with your purchase. If you require a copy, please contact us.

Delivery

Yes, we deliver to selected local areas. Delivery availability may vary based on location.

Delivery days depend on your area and order schedule. Please check our website or contact us for confirmation.

Delivery fees may apply depending on order size and location.

All products are securely packed to maintain freshness and safe temperature during transit.

Please ensure someone is available to receive the order. If unattended delivery is arranged, it is at the customer’s responsibility.

Product Handling

Refrigerate meat immediately at or below 4°C. Follow storage instructions provided with your order.

Yes. Most products are suitable for freezing. Ensure proper airtight packaging before freezing.

Freshness depends on the cut and storage conditions. We recommend consuming within the suggested timeframe

We source quality meat from trusted suppliers. Please contact us for specific product information.

Yes, our team is happy to provide cooking tips and preparation advice.

General Services

Yes, we prepare custom cuts and thicknesses upon request.

Yes, we cater to events, restaurants, and wholesale buyers.

Yes, we provide marinated and pre-prepared selections for convenience.

Absolutely. We can tailor orders based on your event size and requirements.

You can contact us via phone, email, or through the contact form on our website.

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